At Flowers Teddington, we pride ourselves on delivering only the freshest flowers, carefully arranged and reliably hand-delivered to homes and businesses across Teddington. As your dedicated local florist, customer satisfaction remains our highest priority. This page explains our returns, refunds, and complaints process—designed to give you complete peace of mind alongside our Fresh Flowers Guarantee.
We stand by our promise that every bouquet and arrangement leaves our shop in peak condition. Our Fresh Flowers Guarantee ensures that your flowers will stay vibrant and beautiful for at least five days from delivery, provided they are properly cared for. To get the most from your purchase, we recommend trimming stems, using the supplied flower food, and placing the arrangement away from direct sunlight and drafts.
On the rare occasion your flowers arrive damaged or do not meet the exceptional standard you expect from Flowers Teddington, please notify us as soon as possible on the day of delivery or within 24 hours. Whenever possible, please retain the arrangement and capture a photograph of the issue for our records. This allows our team to address your concern quickly and maintain our high standards for every customer. We will assess the situation and offer you a suitable resolution, which may include a full refund or a replacement bouquet delivered as soon as possible, depending on the circumstances.
We guarantee that, with correct care, your flowers will look fresh and lively for no less than five days. Some flower varieties naturally last longer than others, and seasonal changes may affect longevity. If you find your flowers fading noticeably earlier than promised, please contact us right away. We may request photographs and information on how the flowers have been kept to help us improve our service and provide a resolution.
When an issue is raised within our freshness window and supported with the necessary information, Flowers Teddington will review the claim with care. Where your concerns are validated, you can choose between a prompt replacement of your flowers (hand-delivered locally) or a full refund, as per your preference. Our process is designed to be straightforward and stress-free, reflecting our commitment to satisfaction for all our valued Teddington customers.
Your feedback is important to us. If you are unhappy with the service or product received, or wish to make a complaint, please contact us directly and provide as many details as possible. Our management team will investigate all concerns thoroughly and respond within two working days. We strive to resolve all complaints swiftly, learning from your feedback to continually improve our service to the local community.
We are honoured by the trust placed in us by Teddington’s residents and businesses, many of whom rely on us for regular floral gifts, celebrations, and sympathy arrangements. Our commitment to quality, transparency, and aftercare underpins everything we do. Thank you for choosing Flowers Teddington—your neighbourhood florist, dedicated to bringing fresh flowers and peace of mind to every occasion.
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