Terms & Conditions for Online Flower Delivery in Teddington

Introduction

Welcome to Flowers Teddington’s Terms & Conditions. These Terms & Conditions govern all online transactions conducted on our website for flower delivery services within Teddington and surrounding areas. By placing an order with us, you agree to these terms, which outline how you may use our online store, your rights, and the obligations for both parties. Please read these terms carefully before confirming any purchase.

Scope of These Terms

These Terms & Conditions apply exclusively to customers who use our website for flower delivery to Teddington and its surrounding areas. We supply fresh flowers and related products directly to customers for delivery to residential and commercial addresses within our designated delivery zone. These terms constitute the entire agreement between Flowers Teddington and our customers for each transaction and supersede any prior agreements or understandings relating to our online service.

Order Process

To place an order for flower delivery with Flowers Teddington, you must select your preferred products, add them to your basket, and follow the checkout process provided on our website. You are responsible for providing accurate and complete delivery information, including the recipient’s address and contact details. Once you place your order and submit payment, you will receive an order confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of the order. Acceptance occurs only when Flowers Teddington dispatches the goods or confirms the delivery schedule, at which point a contract is formed between Flowers Teddington and you as the customer.

If any details in your order confirmation are incorrect, you must contact us as soon as possible to amend the information before your order is processed for delivery. Errors in addresses or recipient information that result in failed or delayed deliveries are your responsibility and may incur additional charges or result in non-refundable orders.

Product Availability and Substitution

All products displayed online are subject to availability. We do our best to ensure every product is available as described; however, due to the seasonal nature of flowers and factors such as market supply, certain flowers or arrangements may occasionally be unavailable at short notice. In the event that an item is unavailable, Flowers Teddington reserves the right to substitute with a similar item of equal or greater value and quality in line with the style and colour scheme chosen by the customer. If a significant change is required (e.g., substituting an entire arrangement), we will attempt to contact you using the details provided during the ordering process.

Prices and Payment

All prices displayed on our website are inclusive of VAT where applicable and are listed in Pounds Sterling (GBP). The prices of products may change from time to time, but such changes will not affect orders that have already been accepted and confirmed. Delivery charges are specified during the checkout process and added to the total price before purchase confirmation.

Payment for all orders is required in advance at the point of order placement. We accept a range of secure online payment methods, including major credit cards and debit cards, as specified at checkout. Payment processing is handled by reputable third-party payment platforms for your security. Your payment details are not stored on our system. Orders will not be processed or dispatched until payment has been confirmed in full.

Delivery Policy

Flowers Teddington offers delivery services throughout Teddington and surrounding areas. Standard delivery times and available delivery slots are displayed during the checkout process. We strive to deliver your chosen products on your preferred date, but exact times cannot be guaranteed due to factors such as traffic or weather conditions. If no one is available at the delivery address, we will attempt to leave the flowers in a safe secure place, with a neighbour, or as per any special instructions provided. If neither option is possible, we will leave a card with instructions on how to arrange redelivery or collection. Additional delivery attempts may incur further charges.

Order Amendments and Cancellations

If you wish to change or cancel your order, you must notify Flowers Teddington as soon as possible. Amendments or cancellations may be accepted up to 24 hours before the scheduled delivery date. After this period, orders may have already been processed or dispatched and changes or cancellations may not be possible.

If you cancel your order in accordance with this policy, we will refund your payment using the same method used for the original transaction. However, Flowers Teddington reserves the right to deduct reasonable costs for any perishable products or materials already procured for your order at the time of cancellation. Refunds are processed promptly but may take up to five working days to appear in your account, depending on your payment provider’s policies.

Custom or personalised orders, including those made to bespoke specifications or requesting unusual flowers or arrangements, may not be eligible for cancellation or refund once the order has entered production or procurement phase.

Returns, Refunds, and Quality Guarantee

We are committed to delivering the highest quality for online flower delivery in Teddington. If you are dissatisfied with your order due to quality or freshness issues, you must contact us within 24 hours of delivery. We may require photographic evidence and a description of the issue to process your request. After reviewing your feedback and if the flowers are deemed unsatisfactory, we may, at our discretion, offer a replacement or full refund.

Due to the perishable nature of our products, flowers cannot generally be returned for hygiene and safety reasons unless they arrive damaged or defective. Please handle flowers carefully and follow any care instructions provided to maximise their longevity.

Exclusions and Limitations of Liability

Flowers Teddington shall not be responsible for:

• Events outside our reasonable control, including but not limited to severe weather, transportation failures, or Acts of God, which prevent or delay delivery.
• Losses arising from inaccuracies in the delivery address or incorrect recipient details provided by the customer.
• Minor variations in colour or appearance of flowers caused by natural factors or display settings.

In any circumstance where Flowers Teddington is found liable, our total aggregate liability is limited to the total price paid for the specific order in question. Nothing in these Terms & Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

Your Use of Our Website

By using our website for online flower delivery in Teddington, you agree not to use it in any way that causes, or may cause, damage or impairment to the site, or interferes with any other party’s use of the site. You must not use the website for fraudulent, unlawful or harmful activities, and you must not interfere with the normal operation of our ordering system or spead malicious software.

Personal Data and Privacy

We respect your privacy and safeguard your personal information in accordance with data protection laws. Any data collected during the order process (such as your name, address, and payment information) is handled securely and processed only for the purpose of fulfilling your order, ensuring delivery, handling refunds, or contacting you regarding your purchase. We do not share your information with third parties except as necessary to process your order and delivery.

Governing Law and Jurisdiction

These Terms & Conditions, and any contracts between you and Flowers Teddington, are governed and interpreted in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms & Conditions or the sale of goods via our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time to reflect changes in our business practices, the law, or our services. Any changes will be posted on our website and will apply to future orders. We recommend reviewing these terms prior to each purchase.

Contacting Us

If you have any questions about these Terms & Conditions or the online flower delivery process for Teddington, please use the contact form on our website or refer to our frequently asked questions. Our customer service team will respond as quickly as possible to assist you.

Applicability

These Terms & Conditions are applicable to all flower delivery transactions made through Flowers Teddington, for customers based in Teddington and the surrounding areas. Thank you for choosing our service and supporting your local flower delivery specialists in Teddington.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 13 The Causeway, Teddington, TW11 0JR.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Teddington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Teddington.

For assistance with orders, returns or account queries, please fill out the Contact Us form.